VinacashGuides & Support
Step-by-step guides on setting up your shop, managing contract workflows, and generating financial reports in Vinacash.
Getting Started
Getting Started with Vinacash
Basic guide to create your account, set up your shop profile and record initial investment capital.
Overview of Vinacash Web Interface
Get familiar with the web interface: left menu sidebar, switching shops, subscription expiration alerts, and feature navigation.
Login & Registration (Web)
How to log in, remember password, recover forgotten password, and register a new store account with full address details.
Home / Dashboard (Web)
Quickly read business status upon login: cash fund, active loans, collected interest, contract status board, and capital allocation chart.
Customers & Risks
Customer Management (Web)
View customer list with stats: total loans, collected interest, accrued interest, debts, search, and view customer details.
Bad Debt / CIC Lookup (Web)
Check customer loan history on the system before lending: lookup by ID card or phone number, view loans at other shops.
Lending Operations
Pawn Guide (Web)
Manage full lifecycle of pawn contracts: view & filter, create contract, collect interest, extend/add loan/repay principal, redeem, liquidate, print, and SMS reminders.
Lending Guide (Web)
Manage lending contracts (loans with optional collateral): create contract, collect interest, extend, settle, liquidate, and print contracts.
Rotating Credit Guide (Web)
Manage rotating credit (bát họ) contracts: create contract, collect periodic contributions, track payments, close/renew, liquidate, and export to Excel.
Capital Source Guide (Web)
Manage store investment capital contracts: record investors, amount, interest rate, pay interest to investors, and export to Excel.
Late-Payment Penalty & Per-Contract Override (Web)
Understand and set up late-payment penalties: a shop-wide default policy, or a custom penalty for a specific contract. Explains each option (formula, base, value, grace days, cap) in plain language.
Mobile App
Overview of Vinacash Mobile App
Introduction to the Vinacash mobile app: 5 main navigation tabs, how to read iOS/Android guides, and key platform differences.
Installation & Login (Mobile)
Download the app from App Store/CH Play, set up server connection, read onboarding screens, log in, and enable biometric login (Face ID/Fingerprint).
Home / Dashboard (Mobile)
Read store status on phone: balance, cash, collected interest, business metrics, and quick action buttons.
Contract List (Mobile)
Manage contracts across 4 modules (Pawn/Lending/Rotating Credit/Capital) with active/due/overdue/closed filters, search, and quick actions.
Create Contract (Mobile)
Create a new contract on mobile: select contract type, enter client info, assets (pawn), amount & term & interest method, assign staff, and preview.
Contract Details & Operations (Mobile)
All operations on a single contract: Info, Collect Interest, Repay Principal, Add Loan, Extend, Settle, Liquidate, Documents, and History.
Customer Management (Mobile)
View customer list, filter by status, open details (info, contract history, contact), and perform quick actions like call/message/create contract.
Bad Debt / CIC Lookup (Mobile)
Check customer risk on mobile before lending: Search tab by client details and List tab for flagged risky clients.
Reminders & SMS (Mobile)
Track reminders by module and use ready-made SMS templates (with auto-fill variables) to remind customers about interest, due dates, or liquidation.
Push Notifications (FCM) (Mobile)
Receive and manage push notifications: due dates, payment confirmations, overdue alerts, and messages; iOS permissions and Android channels.
Due Date Calendar (Mobile)
View monthly calendar of due contracts, filter by contract type, read color legends, and open contracts quickly from daily event panel.
Search (Mobile)
Quickly search contracts and customers by code, name, phone, or ID card; filter results by Contract or Customer.
Business Overview & Reports (Mobile)
View reports on mobile: balance, profit, collected interest, pawn items, and transactions; filter by date, record income/expenses, export/print.
Chat / Conversation (Mobile)
Exchange messages with clients: conversation list with filters and status, chat screen supporting text/images/audio/files, assign staff, set priority, and tag.
Settings & Administration (Mobile)
Account management, security/biometrics, stores and daily cash, staff & permissions, categories, notification options, language, dark mode and account deletion.
Shop Management
Shop Management (Web)
For chain owners: view store list, details per store, chain overview, initial cash input, contract settings, and store settings.
Staff Management & Permissions (Web)
Create and manage staff accounts, assign staff to stores, lock/unlock accounts, and configure detailed permissions per feature.
Calendar & Reminders (Web)
Track due dates of contracts by module and set reminders so you never miss a customer's interest collection or due date.
Asset Catalog & Configuration (Web)
Asset categories, contract configuration (print templates, interest rate brackets, billing periods) and user configuration.
Transactions & Reports
Operating Transactions (Web)
Record operating income and expenses outside contracts (operating costs, other revenue): create receipts/vouchers, view list, edit or delete.
Financial Reports (Web)
Financial reports: transaction summary, profit, interest details, active loans, and business overview; filter by date/type/staff, export or print.